Return Policy

Returns, Exchanges & Refunds

Thank you for shopping at Once an order has shipped, we accept returns or exchanges. However once opened, or unsealed we do not.

Purchases Made Through Different Websites

Please contact the online store you purchased from for a return or exchange. We are unable to provide a return or exchange for a purchase made through a different website, or retailer.

Canceling An Order

Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping.

Damaged or Defective Products

Can only be exchanged or refunded if it was done by the post office. Contact our support team for more help.

The tracking shows the package was delivered but I didn’t receive my package. What if I have a lost or stolen package?

When completing an order, the customer must provide a safe and accurate address for delivery. Once an order has shipped, DivineEvanescent is not responsible for lost or stolen packages confirmed to be delivered to the address as entered for the order. Please contact the carrier for any information regarding the delivery. Have your tracking number available to provide to the carrier to assist with the investigation.

Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package or the receiver to contact the carrier to schedule a pick up at the holding facility.

Shipping Lead Time

All orders have at least 1-2 business day lead time upon receipt of order. Shipping method applies after order has shipped.

Orders placed during a holiday or promotion will have an approximate lead time of at least 3-4 business days upon receipt of order. Shipping method applies after order has shipped.

If you have any questions regarding our Return Policy, practices, or your use of our sites or applications, please contact us at or using the information below:

Return Address: P.O. Box 639, Naugatuck, CT. 06770 USA